Customer Service

All 14K Amina Sorel Fine Jewelry and Adriatic items are made to order and may take up to 2 weeks to be prepared for shipment. Emily Kuvin items take up to 4-6 weeks to be prepared for shipment. We strive to fulfill your order in a timely manner. However, due to the handmade nature of our products we ask that all customers be aware of this production window.

Availability for Vermeil, Sterling Silver, and Black Rhodium items are subject to what is currently listed as “in stock” in the Amina Sorel online store. All Vermeil, Sterling Silver, and Black Rhodium jewelry may take up to 3 weeks to be prepared for shipment.

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it.

Please note that any 14K items you see on the official Amina Sorel Instagram and Facebook are available for purchase. If you can’t find something on our website, please contact us at asorel221@gmail.com .

Rush Options

Some of our styles can be rushed, others cannot. If you are interested in placing a rush order, please email the style name and custom details to asorel221@gmail.com  along with the date you would like to receive it. We will let you know right away if a rush option and overnight shipping is available for that specific style. If you have already placed your order, please be sure to include the order number in the email (found in the confirmation email you received).   

 

REFUNDS, RETURNS & EXCHANGES:

All sales are final. However, we are more than happy to exchange an item if there is something wrong with the order or if the product has a defect.  Exchanges can only be done 7 days after delivery, please contact us within 7 days.  We reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or have been misused. All SPECIAL ORDER/PERSONALIZED (this includes ALL rings, anything in custom size options, and all items with initials, as well as ALL non- AS Fine Jewelry) items are final sale and will not be refunded once an order has been placed. All lead times are indicated in the product descriptions--as long as an item is delivered within this given lead time, we will not refund payment/cancel an order. If you have questions about personalizing a piece or about the availability of an item, please contact  asorel221@gmail.com  BEFORE placing your order. We are not responsible for return shipping charges and the original  shipping charges are non refundable.   Please note that if you've ordered multiple items, we batch them together as one shipment, unless otherwise discussed via email.

Chain Length

All necklaces come as a standard 16" long with a 2" extension (unless otherwise noted in the Product Description). If you prefer to order a chain that is longer or shorter, this can be noted in the comments section during checkout.  Longer chains will require an additional fee. Chains can also be ordered to have two jump rings, so that they can be worn at two different lengths.  This should also be noted in the comments section during checkout.